Before the Spring Festival, the evaluation center restaurant received good news. In the latest dining satisfaction evaluation organized by the evaluation center, more than ten departments unanimously gave the restaurant a full score for its service. The leaders of the evaluation center highly praised the satisfaction evaluation score of the restaurant. Full score evaluation, this is also the first time in the history of the company.

       As the saying goes, 'It's hard to reconcile with everyone's opinions.' So how does the evaluation center restaurant achieve 100% customer satisfaction?

       Satisfaction comes from attentive service

       The evaluation center restaurant has been open for two years now. In the past two years, under the leadership of regional manager Pei Yunxia and restaurant manager Qian Xin, the restaurant team has strictly controlled the quality of dishes, continuously developed new products, and introduced new ones. The menu is almost identical throughout the year, truly making customers unable to see or eat enough. They have also launched rich and colorful food festival activities on important festivals, bringing customers a variety of dining experiences. The restaurant staff are enthusiastic and provide smiling service, fully respecting the dining needs of every customer and paying attention to their special needs, such as leaving meals for customers who have unexpected matters, serving birthday noodles for customers who have birthdays, etc., truly making customers feel the warmth and care of home.

       Satisfaction comes from professionalism and dedication

       The professionalism and dedication of restaurant employees have also been highly praised by customer leaders. In the past two years, the situation of the epidemic has been fluctuating, and the restaurant team has been conscientiously doing a good job in epidemic prevention and control while overcoming all difficulties and ensuring good service. Especially in 2022, there were two outbreaks of COVID-19 in Beijing, and restaurants were closed for more than half a month each time. Before and after the 20th National Congress of the Communist Party of China, restaurant employees voluntarily gave up their weekend rest time and worked overtime to ensure meals. During this period, no one complained, and everyone remained steadfast in their posts, doing their best to ensure that customers had meals.

       Satisfaction comes from a strong backing

       In 2022, with the strong assistance of the company's engineering department, the evaluation center renovated and updated the equipment of the restaurant, improving the overall dining environment. At the beginning of December, the epidemic control was lifted, and more than half of the restaurant employees were infected. Regional manager Pei Yunxia promptly mobilized regional forces and overnight assembled a service team to ensure that customer dining was not affected in the slightest. The professionalism and strength of Jianliyuan have earned high praise from customers.

      At the evaluation center restaurant, we saw that the staff of Jianliyuan truly integrated the service concept of "customer first" into all aspects and details of restaurant operation, treating customers like family. How can such a service not win the recognition and praise of customers?

       100% satisfaction is not only glory, but also motivation. In the new year, we hope that all employees of the restaurant will continue to maintain their enthusiasm for service, treat their daily work with care and emotion, interpret the service spirit of Jianliyuan people in every word and action, every meal, and repay customers' trust and recognition with high-quality service!

Restaurant Mid Autumn Festival Food Festival Exhibition Stand

Restaurant Spring Festival Food Festival Exhibition Stand